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Uptime monitoring: know before your customers do
Your site can go down at 2am on a Sunday, and you might not notice until Monday’s missed enquiries. We watch it around the clock and act when something’s wrong.
The short answer
Uptime monitoring checks your website regularly from outside, and raises an alert the moment it stops responding properly. Every Maintain & Protect plan includes 24/7 uptime monitoring, and we act on the alerts, so problems are found and fixed quickly.
How uptime monitoring works
Step 1
We check your site
Automated checks load your site around the clock, like a visitor would.
Step 2
An alert is raised
If the site is down, slow or showing errors, our team is alerted.
Step 3
We investigate
We find the cause, whether it's the server, the site or something outside it.
Step 4
We fix and report
We get you back online and tell you what happened.
What we do when your site goes down
- Check it’s real. We confirm the outage from more than one place.
- Find the cause. Server, database, plugin, domain, DNS or certificate.
- Fix it. Restart, roll back, repair or restore, whichever is fastest and safest.
- Tell you. What happened, what we did, and how to stop it happening again.
Why websites go down
A bad update
A plugin or theme update causes a critical error.
An expired domain or SSL
Renewals missed, and the site or its padlock disappears.
Server overload
Traffic spikes, bots or a busy neighbour on cheap hosting.
A hack
Malware breaks pages or gets the site blocked.
Database errors
Corrupted tables or connection limits take the site offline.
DNS mistakes
A changed record sends visitors to the wrong place.
What downtime really costs
Downtime costs more than lost sales in the moment. Enquiries go to competitors, ad spend sends people to a broken page, and repeated outages hurt how Google sees your site.
A 99.9% uptime level still allows around 43 minutes of downtime a month. Monitoring makes sure those minutes don’t become hours. For hosting built for reliability, see our Australian data centres.
Get your site watched 24/7
Monitoring, updates, backups and security in one plan, from $40 a month + GST.
Emergencies, 24/7: 0426 833 422
Uptime monitoring FAQs
What is website uptime monitoring?
Automated checks that load your website regularly and raise an alert if it’s down, slow or showing errors.
Why does my website keep going down?
Common causes are bad updates, overloaded hosting, expired domains or certificates, hacks and database errors. Monitoring helps find the pattern.
Is uptime monitoring included in your plans?
Yes. Every Maintain & Protect plan includes 24/7 uptime monitoring.
What happens when an alert goes off?
Our team checks it, finds the cause and fixes it, then tells you what happened.
Can I monitor a site hosted somewhere else?
Yes. Monitoring works wherever your site is hosted.
Uptime monitoring guides
Practical guides from our blog on the same topic.
