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Maintenance
Website support when you need it, including 24/7 emergencies
A question, a change, a fix or a full-blown emergency. However you need help, you’ll reach a real person in Australia who knows websites.
The short answer
We offer website support three ways: as part of a Maintain & Protect plan, as one-off help when you need it, and through our 24/7 emergency line on 0426 833 422. Plan clients get priority, included repairs and minor changes within fair use.
Ways to get website help
Maintain & Protect clients
Priority help, with minor repairs and changes included (fair use) on Advantage and Elite.
One-off help
Not on a plan? We'll quote before we start, so there are no surprises.
Emergencies
Website down, hacked or checkout broken? Call 0426 833 422, 24/7.
What counts as an emergency?
- Your website is down or showing a critical error.
- Your site has been hacked or shows a security warning.
- Your checkout or payments aren’t working.
- Email has stopped working.
For these, call 0426 833 422 any time. Changes, questions and non-urgent fixes go through normal channels during business hours.
Pay-per-fix or a plan?
A plan usually costs less over a year than fixing problems one at a time, and fewer problems happen in the first place.
| Pay-per-fix | Maintain & Protect | |
|---|---|---|
| Updates and backups | Not included | Included |
| Priority when something breaks | When we’re available | Yes |
| Repairs after updates | Charged each time | Included on Advantage and Elite |
| Minor changes | Charged each time | Included on Advantage and Elite (fair use) |
| Cost | Quoted per job | From $40 a month + GST |
How website support works
Step 1
Tell us
Call, email or send a message, with the page address and what's happening.
Step 2
We look
We check your site and tell you what's needed, and the cost if it isn't covered.
Step 3
We fix
We make the fix, test it and let you know it's done.
For error messages, broken forms and other fixes, see website repairs.
Get support now
Call, email or send a message. A real person in Australia will help.
Emergencies, 24/7: 0426 833 422
Website support FAQs
Do you offer emergency website support?
Yes. Call 0426 833 422, 24/7, if your site is down, hacked or your checkout is broken.
What are your response times?
Emergencies are handled straight away. Other requests depend on your plan. Plan clients get priority.
Can I get help without a plan?
Yes. We’ll quote before we start any one-off work.
Do you support sites built by other people?
Yes. Most sites we support were built by someone else.
What does a support plan include?
Maintain & Protect covers updates, backups, security, monitoring and, on higher plans, repairs and minor changes.
Website support guides
Practical guides from our blog on the same topic.
